Return Policy for eone8.com
Last Updated: 01/09/2023
Return Policy Overview
This Return Policy applies to all products purchased through eone8.com. We are committed to ensuring a hassle-free and transparent return process for our customers.
Eligibility for Returns
a. Defective or Damaged Products: We accept returns for products that are defective or damaged upon receipt. Customers must report such issues within 3 days of receiving the product.
b. Change of Mind: Some vendors on our platform may allow returns due to a change of mind. Customers are encouraged to review the vendor's return policy on the product listing.
Return Process
a. Reporting an Issue: To initiate a return, customers should contact our customer support team through Support Ticket within the specified timeframe.
b. Return Authorization: Once the return request is approved, customers will receive instructions on how to return the product, including the return address.
c. Product Condition: Products must be returned in their original condition, with all original packaging and accessories. Failure to do so may affect the eligibility for a refund.
d. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping method.
e. Inspection and Approval: Returned products will be inspected upon receipt. Refunds or replacements, if applicable, will be processed within 5 business days.
f. Payment Method: Refunds will be issued through the original payment method used for the purchase. Allow 4 business days for the refund to appear in your account.
Vendor-Specific Policies
a. Vendors' Return Policies: Vendors on our platform may have their own return policies. Customers are encouraged to review the vendor's policies on the product listing page before making a purchase.
b. Vendor Contact: For issues related to vendor-specific policies, customers should contact the vendor directly using the contact information provided on the product listing.
Cancellation of Orders
a. Order Cancellation: Customers may request order cancellations before the product is shipped or the service is provided. Cancellation requests should be made through website.
b. Cancellation Fees: Some vendors may charge a cancellation fee. The fee, if applicable, will be disclosed in the product listing.
Contact Us
If you have questions or need further assistance regarding our return policy, please contact us at info@eone8.com.
