Refund Policy for eone8.com
Last Updated: 01/09/2023
Refund Policy Overview
This Refund Policy applies to all purchases made through eone8.com. We strive to provide quality products and services, and we are committed to ensuring a transparent and fair refund process.
Refund Eligibility
a. Product-Specific Policies: Some products or services may have specific refund policies or conditions. These will be outlined on the product listing.
b. Defective or Damaged Products: We will accept returns and provide refunds for products that are defective or damaged upon receipt. Customers must report such issues within [number] days of receiving the product.
c. Change of Mind: Refunds for returns due to a change of mind are at the discretion of individual vendors. Vendors may specify their own return and refund policies on their product listings.
Return and Refund Process
a. Reporting an Issue: To initiate a return or request a refund, customers should contact our customer support team through Support Ticket within the specified timeframe.
b. Return Shipping: If a return is authorized, customers may be responsible for return shipping costs unless the product is defective or damaged.
c. Inspection and Approval: Once the returned product is received, it will be inspected to verify the issue. Refunds will be processed within 5 business days upon approval.
d. Payment Method: Refunds will be issued through the original payment method used for the purchase. Allow 4 business days for the refund to appear in your account.
Vendor-Specific Policies
a. Vendors' Return Policies: Vendors may have their own return and refund policies. Customers are encouraged to review the vendor's policies on the product listing page before making a purchase.
b. Vendor Contact: For issues related to vendor-specific policies, customers should contact the vendor directly using the contact information provided on the product listing.
Cancellation of Orders
a. Order Cancellation: Customers may request order cancellations before the product is shipped or the service is provided. Cancellation requests should be made through [contact method].
b. Cancellation Fees: Some vendors may charge a cancellation fee. The fee, if applicable, will be disclosed in the product listing.
Contact Us
If you have questions or need further assistance regarding our refund policy, please contact us at info@eone8.com.
