Cancellation Policy for eone8.com

Last Updated: 01/09/2023

1. Cancellation Policy Overview

   This Cancellation Policy applies to all orders placed through eone8.com. We are committed to providing flexibility and transparency in the order cancellation process.

2. Cancellation of Orders

   a. Order Cancellation: Customers may request to cancel an order before the product is shipped or the service is provided. Cancellation requests should be made through website as soon as possible.

   b. Vendor Approval: Cancellation requests are subject to vendor approval. Vendors on our platform may have different cancellation policies. Customers are encouraged to review the vendor's policies on the product listing page before making a purchase.

3. Cancellation Fees

   a. Vendor-Specific Fees: Some vendors may charge a cancellation fee for canceled orders. The fee, if applicable, will be disclosed in the product listing.

   b. Platform Fees: We may charge a platform-specific cancellation fee in certain cases. Any applicable fees will be clearly communicated to the customer before the cancellation is processed.

4. Refund for Canceled Orders

   a. Refund Process: If the order cancellation is approved, refunds will be processed through the original payment method used for the purchase. Allow 4 business days for the refund to appear in your account.

   b. Refund Amount: The refund amount will depend on the vendor's cancellation policy, any applicable fees, and the timing of the cancellation.

5. Vendor-Specific Policies

   a. Vendors' Cancellation Policies: Vendors on our platform may have their own cancellation policies, including specific conditions and timeframes for cancellations. Customers are encouraged to review the vendor's policies on the product listing page.

   b. Vendor Contact: For issues related to vendor-specific cancellation policies, customers should contact the vendor directly using the contact information provided on the product listing.

6. Contact Us

   If you have questions or need further assistance regarding our cancellation policy, please contact us at info@eone8.com.